FAQs (outside US)
Welcome to Netflix.shop! These FAQs are intended to address commonly asked questions for our customers located outside of the United States.
What is Global-e?
Global-e is a trusted global ecommerce vendor whose solution allows Netflix.shop to provide the best possible user experience to our international customers. Global-e will be the company that you contract with for any international purchase of Netflix.shop products and will handle and process your payment. Approved international carriers will deliver your packages.
Orders & Shopping
How do I shop the website if I’m shipping to a destination outside of the U.S.?
Outside the U.S., this website is powered in partnership with Global-e. Global-e manages transactions (payments, orders, shipping, etc.).
Select the country where you will be shipping your order from the dropdown in the top left corner. If you’re on a mobile device, click the three lines in the left hand corner to reveal the menu and then select your country. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.
Please note that all sizes displayed are U.S. sizes, unless otherwise noted. Product descriptions will include sizing information. For more information, please contact us directly at firstname.lastname@example.org.
Why can’t I purchase all the items available on Netflix.shop?
Not all items will be available globally due to various laws and rules regarding import of certain goods. Global-e will contact you if a particular article is restricted from shipping to your country. If you have questions on why an item is unavailable to ship to your country, please email email@example.com.
What currency do you use for your prices?
We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.
Netflix.shop is not responsible for any currency exchange or other fees charged by banks or payment processors.
What will my billing statement say?
Your credit card will be billed by Global-e and your billing statement will read "Global-e/Netflix.shop".
What payment methods are available to me?
We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region. Additional local payment methods are available and viewable upon checkout.
Is there a pre-order process for international orders?
Right now, pre-order is only available to customers shipping within the US. Please check back as we continue to expand where pre-orders are available. (“Pre-order” refers to any item that will ship more than fifteen (15) days after you submit your order.)
Do you offer e-gift cards for international customers?
Right now, e-gift cards are only available to customers shipping within the US. Please check back as we continue to expand where e-gift cards may be used.
What does a product marked “Final Sale” mean?
Final sales means this item can not be returned for refund, credit, or exchange. If an item is marked “Final sale,” you will see it on the product page underneath the product name.
This return policy is in addition to, and does not affect, the separate legal right of withdrawal which is available only to EEA Consumers in some circumstances. Please reach out to firstname.lastname@example.org if you have additional questions or need help completing a return.
What countries do you ship to?
Here’s a list of countries we currently ship to. Please check back as we continue to add countries to this list!
Antigua & Barbuda
Do you ship to military addresses?
At this time, we cannot ship to APO | FPO addresses.
How much does international shipping cost?
We offer free express shipping for all orders shipping to outside of the U.S. and free returns for all international orders.
How do I track my international order?
You will receive a tracking number and can track your package via your account, or through the method of shipping selected. Look up your tracking number here
How fast is your international shipping?
Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or US holidays. You can track your international order here.
What if I get contacted by customs or the shipping company?
In some cases, the carrier may reach out to request information from you. If they ask you to confirm your address or verify a delivery window, please do so, as this will expedite your delivery date.
If you are in a country where duties/taxes are pre-paid (see list below in the FAQ regarding duties & taxes), but are presented with a bill for duties and taxes please refuse and submit an inquiry to Global-e here.
If there is a delay at customs, DO NOT communicate with the shipping company directly. Please reach out to email@example.com for assistance.
For any other questions or concerns regarding your order, please contact: firstname.lastname@example.org
Can I get my international order faster?
Right now we do not offer expedited international shipping. However, we ship all international orders via express service so you will receive your order within 3-8 business days, and sometimes quicker!
Can I ship to an international PO box?
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.
Returns & refunds
What items are eligible for return?
For information on what is eligible for return, please visit the FAQs here.
*This return policy is in addition to, and does not affect, the separate legal right of withdrawal which is available only to EEA Consumers in some circumstances. Please reach out to email@example.com if you have additional questions or need help completing a return.
How do I return an order from outside the U.S.?
Start the return process here
You will be responsible for shipping costs back to our warehouses.
Duties and taxes paid are nonrefundable, except for orders shipping to Canada.
What do I do if I receive an incorrect, damaged or defective item?
If you get the wrong item or defective product, please contact Customer Service for help with your order.
Can I make an exchange from outside the U.S.?
We’re sorry, but we do not offer automatic exchanges for orders outside the U.S. at this time. If you want a different item or size, please return the original item and place another order for the new item
When will I get my refund?
Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.
Anything else I should know about refunds for international orders?
Your refund can only be credited back to the original form of payment. You will receive a full refund of the product price paid. Any duties and taxes paid separately at checkout are nonrefundable, except for orders shipping to Canada.
Duties & Taxes
Are taxes and duties included in my order total?
How duties, taxes and other customs fees are treated is dependent on what country you are shipping to. Deliveries to some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.
How are duties and taxes calculated?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable except for orders shipping to Canada. If you have any other questions around duties and taxes, let our Customer Service team know: firstname.lastname@example.org
This charge is determined by your local customs authority and includes:
- The Sales Tax applied by your country for purchases from the U.S. and
- Duties charged for processing by your country.
Are there any additional fees?
In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.
Netflix.shop guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
Are duties and taxes refundable on return orders?
Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.
How are duties and taxes handled for my country when shopping Netflix.shop’s website?
If you are shopping in the following countries, duties and taxes are included, if applicable, and automatically ship with duties prepaid. This means you will not be asked to pay additional duties or taxes at checkout. We guarantee you will not be charged any additional fees at checkout or upon delivery.
See the countries where duties and taxes are included
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom
If you are shopping in the following countries, you will only pay for local sales tax, if applicable, at checkout. We guarantee you will not be charged any additional fees upon delivery.
See the countries where you pay for local sales tax only
If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, Netflix.shop’s global fulfillment partner Global-e guarantees you will not be charged any additional fees upon delivery. No surprises! However if you select to pay at delivery we cannot guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Netflix.shop on returns for orders shipped to these destinations.
See the countries where you can prepay at checkout or on delivery
Antigua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Brunei Darussalam, Cambodia, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Honduras, India, Indonesia, Jamaica, Japan (option to pay or have taxes included), Malaysia, Maldives, Mexico, Nicaragua, Norway, Pakistan, Panama, Philippines, Sri Lanka, Taiwan, Thailand, Trinidad and Tobago, Vietnam
If you are shopping from another country outside of the above mentioned countries, you will need to pay for all duties, taxes and fees on delivery if applicable. We cannot guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Netflix.shop on returns for orders shipped to these destinations.
See the countries where duties and taxes are paid on delivery
At this time, Netflix.shop does not ship to any countries where duties and taxes are paid on delivery.