You can find your order number in your confirmation email. If you created a Netflix.shop account, you can also log in to your account to access your order number and account information.
To track your order, log in to your Netflix.shop account to check your order status. You’ll get an order confirmation when your item ships with tracking details. You can also contact Customer Service for more details.
Once an order is placed, it may not be possible to cancel an order. For more help, contact Customer Service.
Once an order is placed, it may not be possible to change an order. For more help, contact Customer Service.
Once an order is placed, it may not be possible to change a shipping address or payment method. For more help, contact Customer Service.
Sometimes orders are canceled because of problems with item availability or the payment method. For more help, contact Customer Service.
You can see your order history in your Netflix.shop account. Just log in and click Order History.
Route+ is premium package protection for your online orders. When you add Route+ at
checkout, you can easily file claims for lost or stolen packages in the unfortunate
case that they arise. Since Route covers the aforementioned incidents, any incident not covered by Route will not be honored with a claim. Packages marked as delivered by the carrier will be treated as otherwise delivered without Route+ protection. For defective or damaged in transit products, please contact our support team for assistance.
Purchased Route+ and need to file a claim? File Here
All packing slips included with any shipment will not include any pricing information.
There’s currently no gift wrapping options at this time.
There’s currently no gift note option at this time.
There’s currently no gift note option at this time.
Returns are accepted within 30 days of purchase. Returns can be processed through our self-service portal. For more information, please view our Return Policy. Personalized or custom products can’t be returned.
If you get the wrong item or defective product, please contact Customer Service for help with your order.
All personalized or custom products are final sale and cannot be returned.
No, return shipping fees are not covered.
Once a return is processed, you will receive an email notification. For more information on a return that is in process, please contact Customer Service.
Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.
All major credit cards, Visa, Mastercard, American Express and Discover. Also, Apple Pay, Google Pay, Klarna, PayPal and Shop Pay.
You can use Netflix Shop gift cards to pay for products on Netflix.Shop or to give as a gift. Netflix Shop gift cards cannot be used on Netflix.com or be applied to the subscription service available from Netflix. Likewise, Netflix.com gift cards cannot be applied to Netflix.Shop orders.
Gift cards do not expire.
Gift cards are non-refundable. The balance on the gift card can be applied to order(s) as long as there are remaining funds.
Gift cards cannot be reloaded.
Gift cards are digital only.
Your Netflix account and Netflix shop accounts are not linked so you cannot automatically use the same payment method. You will need to provide your preferred payment method at checkout.
If you need a different size, please order the size you want and just return the other item for a refund.
To prevent any delays, it's recommended that you place a new order. If you don’t want to place a new order, an exchange may take up to two weeks.
Yes, there is a shipping fee for any exchange order.
If an item is not available, it's recommended that you sign up to be alerted when the item is back in stock by selecting “Notify me when available” on the product page.
No, at this time, Netflix.com gift cards are not usable on Netflix.shop. Likewise, Netflix.shop gift cards are not usable on Netflix.com.
Promotions & Discounts
If you sign up to receive our emails, you will be notified of future offers and discounts.
You will be able to apply a discount code during checkout. Just enter the code and hit apply.
If you sign up to receive our emails, you will be notified of any sales or promotions.
Products: Sizing & Availability
Check the size information on our product pages.
Yes, if you’re not satisfied with an item, you can return it within 30 days of when you bought it.
Products that have limited inventory or availability may be marked “limited edition.”
Some products are collaborations with artists who produce limited numbers of their works.
If an item is not available, you can sign up to be alerted when the item is back in stock by selecting “Notify me when available” on the product page. Be aware that some items may not come back in stock.
You cannot use your Netflix streaming service account without creating a new account with Netflix.Shop. To create a new account with Netflix.Shop, click here
You do not need an account to place an order.
To update your email on your account, please log in to your store account to make the change to your profile.
Your username is your email. If you can’t remember which email is associated with your account, please contact customer service. To change your password, go to the login page and click “forgot password”. Then look for an email and to make the necessary changes to your password.
To change your password, go to the login page and select “forgot password”. Then look for an email to make the necessary changes to your password.
To change your billing or payment information, log in to your shop account to make the changes to your profile.
You will only receive emails for notifications related to your order. If you signed up to receive our emails, you can click Unsubscribe in the email footer to no longer receive emails.
For all questions related to your Netflix streaming account, including billing, watching TV shows and movies, or general Netflix account questions, visit help.netflix.com
Netflix.shop (“Shop”) offers a curated selection of brands and and makers we love, or who love Netflix! These partners are part of our Marketplace, and handle fulfillment and customer service for all items sold.
Marketplace items are identified on the product page and at checkout.
Marketplace items will ship directly from our partners in separate packaging: you will receive information on the status of your Marketplace order directly from the marketplace vendor.
Return instructions and customer service contact information will be enclosed in your package. All returns must be sent directly back to the seller – not via the return methods for the shop.
Some marketplace items may not be eligible for international shipping. Should you have questions about a specific item made available via our marketplace, please contact customer service at email@example.com.
Each Marketplace vendor may have a different return policy. Please consult the individual Marketplace vendor’s terms and conditions for specific details on their return, exchange or refund policies.
Return instructions and customer service contact information will be enclosed in your package. All returns must be sent directly back to the seller and not via the Return methods for the Shop.
Each Marketplace partner will have different return shipping rules – please review the information included in your Marketplace purchase, or reach out to the Marketplace partner directly.
Each Marketplace vendor may have a different schedule for refunding your money after a return. Please consult the individual Marketplace vendor’s terms and conditions for specific details on their refund policies.
Unfortunately, Marketplace items cannot be exchanged. Please reach out directly to our Marketplace partner to initiate a return and place a new order.
Marketplace items are ineligible for promotions.
Should you have questions about our Marketplace, please contact Customer Service at firstname.lastname@example.org.